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There once was a time when robotics was seen as a massive threat to insurance professionals – but now the ‘robots’ are working alongside humans to help cut out repetitive tasks by Paul Lucas, currently managing editor of Insurance Business and Corporate Risk & Insurance.
One insurer that has certainly embraced the tech revolution is QBE,
which reports it is now on track to hit 30,000 tasks per week using its
robotics processing capabilities. By the end of the year, it hopes to
have 45 ‘robots’ in place across its European division – helping it
complete twice the number of tasks compared to the end of 2019...
QBE on track for robotics mileston
Each ‘robot’ is created in-house to complete essential tasks including populating forms, collating data, searching and setting up claims. Now, for the remainder of the year, QBE will invest in its capabilities to include UK motor first notice of loss, personal injury claims and motor damage.
Source: Insurance Business UK
