Serving the Online Learner by Judith V. Boettcher

Support and advising systems provide a competitive edge for institutions by helping to develop a lasting relationship between eLearner and school.



SYSTEMS AND SERVICES for recruiting, advising, and support of online students have seldom been at the top of the list when planning online and distance learning programs. That is now changing: Forces pushing advising and support services into the foreground include recognition of the student learner as “customer” and the increasing expectations and demands of government and business in our global information economy.
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Source: Campus Technology