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With 2018 quickly fading in the rear view mirror as we drive ahead (autonomously?) into 2019, this makes a great time to take a look at some of the big trends in AI, from use cases and implementations of AI to machine learning developments that propelled the industry forward. 2018 was a banner year for AI in many ways, and it seems that 2019 will continue the pace without slowing...
Continued widespread adoption of AI in enterprises
But of course, the biggest news of all in 2018 is that AI, machine learning and cognitive technologies continues to gain widespread traction in enterprises across a range of industries and use cases. 2018 was the year that chatbots became pervasive in customer service, and AI-enabled IT self-service management matured. 2018 was also big for predictive analytics companies embracing machine learning and becoming AI-powered analytics companies. We saw companies develop advancements in natural language processing that gave enterprises more visibility into their reams of unstructured data.
AI-enabled marketing was also one of the top trends in AI in 2018, with the concept of hyper-personalization gaining steam and companies realizing the benefits of augmented intelligence in a marketing context. We also saw enterprises using AI and cognitive technologies across a wide range of use cases, from internet of things and edge devices powered with AI- to machine learning-based content intelligence systems. In 2018, retail also jumped on the AI bandwagon with major AI-enabled commerce systems going live, including Amazon's plans to launch over 3,000 Amazon Go stores in the next few years.
AI continued to show its strength in 2018, and certainly shows no signs of slowing as we make our way to 2019. We're looking forward to an AI-powered 2019 with even more big news and trends on the horizon.
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Source: TechTarget
