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When I was teaching high school mathematics in Los Angeles, the things I most longed for were more time and more resources for my students by Lukman Ramsey, Global Solutions Manager for Education at Google Cloud.
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Student success is critical. We want students to do well in college, which typically means getting good grades and graduating on time. But that success has an important follow-on impact. Colleges and universities want to build strong relationships with alumni long after graduation, and student success plays a role in how alumni view their college experience. As the workforce changes, or as alumni change careers, they'll need to continue their education, and colleges and universities would like to be top of mind when it comes to providing relevant services for returning students and continuing learners in their communities...
More Time to Advise and Teach If educators and advisors can reduce the time they spend on routine student-support tasks, they can spend more time guiding students toward success—improving the student experience and scaling teaching and counseling. Penn State World Campus, the second-largest campus in the Pennsylvania State University system, built a virtual assistant based on Google Cloud that uses AI to automate responses to routine student queries like how to change majors or defer enrollment. Testing has already shown that the virtual assistant is about 86 percent accurate, and it improves as the model processes more questions and learns from them. The hope is that fast, accurate answers will help students confidently plan their academic careers.
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Source: EDUCAUSE Review
