Who’s doing what with mobile learning right now? Part 3 by Andrew Jackson

In the third part of his series on mobile learning, Andrew Jackson looks at using mobile to improve performance support.

Photo: TrainingZone.co.uk

If you work in learning and development, you’ve probably been faced with the following dilemma more than once in your career.
Your organisation needs people to have specific skills and knowledge - right now. But it can’t afford lengthy, formal training to provide the level of knowledge desired.

The performance support solution
In response, it’s likely you would have turned to performance support to help plug that knowledge gap. Instead of extensive training, it’s likely you would have found ways to make key information available to your learners at their moment of need.

Some worry that performance support is just training on the cheap. As our introductory dilemma illustrates, sometimes performance support does replace formal training completely, but in many cases it is used to complement the learning that goes on elsewhere.

"Mobile makes it possible to get your hands on support information moving around the office, waiting for meetings to start, even during meetings."

In fact, many experts in the field recognise performance support is not just about providing for the moment of need (sidekick support), it can also be used for more reflective learning - just before and just after completing a task (planner support.
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Related links
Who’s doing what with mobile learning right now?
Who's doing what with mobile learning right now? part 2

Source: TrainingZone.co.uk