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"NEW research which examined how organisations are evolving from a traditional office environment to a digital workplace reveals that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy" says Digital News Asia.
This is according to 40% of 800 organisations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business which was published today.
Another insight in the Report is that digital transformation is not just about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organisations within the next two years.
In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years.
Today, the digital workplace is no longer
just made up of managers and those managed; co-workers collaborating
with one another to complete projects; and employees interacting with
customers and partners. It’s increasingly populated by ‘virtual
employees’ who do not exist in a physical sense, but nonetheless play an
important role in the organisation.
While artificial intelligence (AI)
technology is still in its infancy, it is sufficiently advanced to be
working its way into companies in the form of virtual assistants, and,
in certain industries such as banking, virtual tellers and virtual
advisors.
Manifested as bots embedded into specific
applications, virtual assistants draw on AI engines and machine learning
technology to respond to basic queries.
Photo: Kane Steele |
“Organisations have grown their use of
analytics to understand how these technologies impact their business
performance: 64% use analytics to improve their customer services, and
58% use analytics to benchmark their workplace technologies.”
Meanwhile, around 30% of organisations
said they’re far along in their digital transformation initiatives and
are already reaping the benefits, while others are still in the early
stages of developing a plan.
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Source: Digital News Asia
Read more...
Source: Digital News Asia