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Tuesday, August 08, 2017

AI, analytics accelerate pace of digital workplace transformation | Saudi Gazette - Business

"New research which examined how organisations are evolving from a traditional office environment to a digital workplace revealed that gaining competitive advantage and improving business process are among the top goals of their digital transformation strategy" inform Saudi Gazette.



This is according to 40% of 800 organizations in 15 countries on five continents that were interviewed for Dimension Data’s Digital Workplace Report: Transforming Your Business which was published recently.

Another insight in the Report is that digital transformation is not just about adopting the technologies of the past: 62% of research participants expect to have technology such as virtual advisors in their organizations within the next two years. In addition, 58% expect to start actively investing in technology that powers virtual advisors in the next two years.

Photo: Mechelle Buys Du Plessis
“In a new Digital Transformation in the Workplace report published by Dimension Data last month, the research revealed that countries in the GCC and the Middle East are rapidly divesting from oil driven economies into digital, smart, mobile, and data enabled services driven economies. Migrating their workforces into transformative work environments is critical to ensure success in this journey," said Mechelle Buys Du Plessis, Managing Director, Dimension Data, Middle East.

Today, the digital workplace is no longer just made up of managers and those managed; co-workers collaborating with one another to complete projects; and employees interacting with customers and partners. It’s increasingly populated by ‘virtual employees’ who do not exist in a physical sense, but nonetheless play an important role in the organization.

While artificial intelligence (AI) technology is still in its infancy, it is sufficiently advanced to be working its way into companies in the form of virtual assistants, and, in certain industries such as banking, virtual tellers and virtual advisors. Manifested as bots embedded into specific applications, virtual assistants draw on AI engines and machine learning technology to respond to basic queries.
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Source: Saudi Gazette


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