Finally, an Online Advising Model That Actually Works | Resources - Wiley Education Services

Many advisors who work on campus know a student is struggling before they say a word, as Wiley Education Services reports now.

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Photo: Wiley Education Services 

After all, the student’s expression and body language can reveal their frustration and anxiety.

But online advising is different. Advisors often work with online students by phone, email, or text — formats that don’t offer the same cues as in-person advising. Therefore, online advisors must use different tactics to discern a student’s mental state or desire for help.Even so, many colleges base online advising on their campus-based practices...Julie Delich, Vice President of Retention and Student Support Services at Wiley Education Services, led the development of OLAM to give online students the support they have sorely lacked. Instead of recycling tactics used on campus, it’s custom-made for the online learning experience. That includes accounting for how students think and feel about online coursework...

To preview how Wiley helps partners and learners take the smart route to success, download our free e-book, The Power of Flexible Partnership. Plus, explore our other resources that delve into retention efforts, including an infographic about personalizing services for millennials and Gen Xers in online programs.

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Source: Wiley Education Services