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Wednesday, July 25, 2018

Artificial Intelligence Eliciting Social Change in Thailand | Technology - OpenGov Asia

Domestic violence has been an issue of pressing concern to the Thai government and while they have been making progress, group data scientists might just have found a way to make the situation drastically better. As machines are incapable of judging, they find people are more willing to talk about sensitive issues with machines.

With people more willing to talk about sensitive issues with machines instead of other people, AI becomes an ideal alternative, as OpenGov Asia reports.

A group of tech experts are developing a new Artificial Intelligence (AI) chatbot to help victims of domestic violence more easily access the justice system and counselling programmes as the problem balloons in Thailand. 

Studies have shows that people live in fear of judgement and may be more embarrassed to relay the whole truth about the sensitive and often, humiliating, experience. Victims in this highly distressed state often experience many complex emotions. Some fear the pity that falls upon them when they relay their experiences and others do not understand why the person that they are relaying their experience to, does not show any pity or any emotion for that matter. 

This is where the AI machines are brought into the picture when it comes to domestic violence. People understand that they are speaking to just a machine. Perhaps they know that the machine has near human intelligence, but being just a machine, they know that it is not capable of showing any emotion and is therefore, incapable of judging them. Due to this, they are able to talk more frankly and honestly of their experiences. They are able to get into the details of the attack and even talk freely about the way they feel about it. 

The AI machine, being developed by a group of tech experts from Telenor Asia including Winn Voravuthikunchai, is aimed at promoting and introducing the use of robots for carrying out social change. "This game-changing initiative is a big step for Thai social projects in adopting state-of-the-art technology to solve social problems effectively," said Mr Winn. 

Source: OpenGov Asia