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HM Revenue and Customs (HMRC) is making more use of e-learning than other departments, according to a report by the National Audit Office.
The document says the NAO estimates that HMRC spent £96m in 2010-11 developing the skills of its staff. Most training courses were manual based, but there was also a "significant" use of e-learning and less face-to-face classroom training than elsewhere in government.
Previous research, published in the NAO's report on Whitehall's skills requirements in July, found that in other departments more than twice as many delegate days are committed to the classroom as e-learning.
Figures in the NAO's latest report show that HMRC offered staff 359 face-to-face courses, 723 e-learning courses and 955 manual based courses. But the number of staff in e-learning exceeded the other two types: 615,305 against 77,788 for manual based courses and 37,493 in face-to-face.
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Source: The Guardian
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| Core skills at HM Revenue & Customs (PDF) |
The document says the NAO estimates that HMRC spent £96m in 2010-11 developing the skills of its staff. Most training courses were manual based, but there was also a "significant" use of e-learning and less face-to-face classroom training than elsewhere in government.
Previous research, published in the NAO's report on Whitehall's skills requirements in July, found that in other departments more than twice as many delegate days are committed to the classroom as e-learning.
Figures in the NAO's latest report show that HMRC offered staff 359 face-to-face courses, 723 e-learning courses and 955 manual based courses. But the number of staff in e-learning exceeded the other two types: 615,305 against 77,788 for manual based courses and 37,493 in face-to-face.
Read more...
Source: The Guardian
