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No one could argue that the digital economy, AI and machine learning aren’t bringing some truly outstanding advances to our business and personal lives. From health care to insurance, transport to professional services, an explosion of data-driven technology is providing a unique opportunity to optimise efficiency, redefine customer experience and focus on value adding activity.
Increased investment in new technologies, as well as
mitigating the risks associated with them, is no longer optional if
businesses are to survive. But who wants to simply survive? If
businesses seek to thrive then we need to put just as much focus and
investment into developing emotionally intelligent leaders.
Why? Let’s consider three critical areas:
