"Social media is huge right now. In fact, it’s bigger than it’s ever been
with around two billion people using it on, in one form or another, on a
regular basis." reports Andrew Thomas.
Tools have been developed that allow businesses to engage with their customers through social media. This enables the companies to gain a deeper understanding of what their customers want, how they can improve, and also gain an insight into what they’re doing well at.
Currently, artificial intelligence fits into social media mainly as a tool to pull common trends, words, and topics from posts too. But this only gives raw data in numbers; there is no reasoning behind it. What’s needed now is for an AI to be created that can listen to and understand social media posts and respond in a personalized way. And although the advancement of AI is moving at a phenomenal rate, we are still away from achieving that.
Source: Trendintech (press release)