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| Heather Richards, CEO of Transversal. |
CBR: What is Artificial Intelligence (AI)?
HR: AI is a broad term describing machines that operate with some degree of intelligence. It can refer to a machine that mimics human thought processes or to a machine that achieves a level of creative autonomy, for example by being able to learn things beyond its original programming. AI encompasses many methods and applications, including natural language processing, problem solving, playing games and even recognizing emotions. In our business, self-service knowledge management, it helps make user interactions more intuitive.
CBR: How does Artificial Intelligence work?
HR: Most AI applications are designed for specific tasks. At a basic level, the designer maps out how an intelligent entity might solve a problem, and breaks down that process into steps that can be expressed as computer calculations. AI often uses nonlinear processing techniques, such as neural networks, to approximate more closely how a living mind works. It requires significant processing power and sometimes large volumes of background data to enable the computer to form judgements. That’s why AI has leapt forward during the past decade alongside the upsurge in data storage capacity.
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Source: Computer Business Review
