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Thursday, February 23, 2017

Higher education in 2017 | ITWeb Virtualisation

Photo: Jami Morshed
From embedded CRM to virtual personal assistants for students, higher education has the potential for great digital advancements, says Jami Morshed, VP of global higher education at Unit4

We have seen a lot of focus on digital transformation initiatives in the learning technology space over the past few years. Now we see institutions focusing their attention on the modernisation of their main administrative systems on campus, which are at the heart of their operations and central to the student experience, says Jami Morshed, vice-president of global higher education at Unit4.

There are a lot of business drivers that have accelerated this trend, whether it be the growth of non-traditional academic models, increased competition for students, or the need to run more efficiently with the pressure of declining budgets and inability to increase tuition. Universities have under-invested in their backbone systems, in some cases over decades, but the great story is that there is technology available today for them to leapfrog other industries and be a beacon for innovation again to support our new industries and economies of the future.

From embedded CRM to virtual personal assistants for students, higher education has the potential for more digital advancement to better serve their constituents than any other industry in 2017 and beyond. Below, I highlight the five key trends I believe will drive technology decisions in education in 2017.

1. Predictive analytics as a key component to improve student success and retention
Higher education leaders are starting to realise what this technology can do for an institution. From determining which students are most at risk of dropping out, to supporting retention strategies to persist toward degree completion, it also has the ability to improve operational efficiency and identify opportunities for growth.


Source: ITWeb