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Monday, August 05, 2019

Digital transformation: how to help your people navigate through uncharted territory | Develop -

Digital transformation is not all about technology by Alison Rood, Digital Project Manager - Core skills facilitator.

In 2016 it was predicted that global investment in digital transformation initiatives would  reach $2.2 trillion by 2019. It is therefore timely to discuss the challenges and goals companies should address when planning to deliver digital transformation.

We often focus on the technology element, but according to Andrew Greenway in his book ‘Digital Transformation at Scale: Why the Strategy Is Delivery’, “Digital Transformation is not all about technology; it is about changing the way you work.” 

In my previous article, we looked at the importance of seeking to understand what you are aiming to achieve from your digital transformation, understanding that you are not starting from scratch, as well as managing the change for your organisation, its employees and its customers.

In this article, we will move from discussing your technology to discussing  your greatest resource, your people, providing the steps your organisation can take to upskill a team for digital transformation, while supporting them to navigate the ever-changing landscape...

Lead with empathy 
In these two articles, we’ve looked at how you can start and maintain digital transformation and with this comes challenges for your team.  They are dealing with constant change, having to question the status quo, making changes where things may be perceived to still be working, and identifying an individual’s capabilities to carry out their role now and in the future.

All of this has an obvious impact on the individuals involved and this needs to be managed sensitively and carefully. 

Recommended Reading
Digital Transformation at Scale:
Why the Strategy Is Delivery (Perspectives)
Guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience...